Privacy Policy

1. Introduction

Balaton Yacht Charter Kft. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Billing and payment information
• Government-issued identification for verification purposes
• Boating license information
• Profile photos and other content you upload
• Communication preferences

2.2 Automatically Collected Information

When you use our Service, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location information (with your consent)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from:

• Social media platforms when you connect your accounts
• Payment processors for transaction verification
• Identity verification services
• Marketing partners (with your consent)

3. How We Use Your Information

We use your information to:

• Provide and maintain our Service
• Process bookings and payments
• Verify your identity and boating credentials
• Communicate with you about your bookings and account
• Send marketing communications (with your consent)
• Improve our Service and develop new features
• Ensure safety and security of our platform
• Comply with legal obligations
• Resolve disputes and enforce our agreements

4. Information Sharing and Disclosure

4.1 With Boat Owners and Renters

We share necessary information between boat owners and renters to facilitate bookings, including contact information, booking details, and relevant credentials.

4.2 With Service Providers

We may share information with third-party service providers who assist us with:

• Payment processing
• Identity verification
• Customer support
• Marketing and analytics
• Technical infrastructure

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure user safety
• Investigate fraud or security issues

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable legal requirements.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdraw consent: Withdraw consent for data processing

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

11. Marketing Communications

We may send you marketing communications about our services, special offers, and updates. You can opt out of these communications at any time by:

• Clicking the unsubscribe link in our emails
• Updating your communication preferences in your account
• Contacting us directly

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Supervisory Authority

You have the right to lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) if you believe we have not complied with data protection laws.